Skill #36: Creating Usability Tests for Your Organization
Technical writers must ensure their help resources, such as documentation and video tutorials, are useful for their users. Therefore, they study language, design, and Support tickets—gathering all the context they need to ensure users can accomplish their task.
But get this: Through feedback loops such as quizzes and interviews with subject matter experts, you can create usability tests that transform the way in which you measure the effectiveness of your documentation.
That’s why in this episode, we have Mariana Moreira on the podcast: Technical Writer at Zup Innovation and Community Manager of Brazil’s budding technical comm community, Tech Writing BR.
Joining us, as well is Jerrard Doran at KnowledgeOwl—longtime sponsor of The Not-Boring Tech Writer—to discuss usability tests from a knowledge base software company’s perspective, as well.
In this episode, you’ll learn everything you need to know to begin creating usability tests for your organization.
Show notes:
Show notes:
Creators and Guests
Host
Jacob Moses
Jacob Moses is the founder and original host of The Not-Boring Tech Writer podcast, which he launched in 2016 to celebrate tech writers and push back against the stereotype that technical writing is boring. He studied technical communication at the University of North Texas, and his first gig out of college was as a tech writer at Rainmaker Digital (formerly Copyblogger Media). Since then, he's carried the skills and values he cultivated as a tech writer into community development and real estate. Today, Jacob is owner of Care Block Development, a real estate development company that acquires, rehabs, and manages historic buildings in Denton, Texas. Pairing historic preservation with thoughtful improvements, Care Block honors the culture of the neighborhoods in which it works to create lovable places for the people it serves. He's also the owner of Sardinha, a premium tinned seafood pop-up pushing premium tins in Denton. If you need a tinfish plug in Denton, Jacob is your guy.
