Skill #4: Understanding UX Design
Where should user experience (UX) design fit in the technical writer’s toolbox?
Well, think about how your users experience your documentation:
Are they following a workflow path, following a series of pages to complete a series of tasks sequentially?
Are they following a workflow path, following a series of pages to complete a series of tasks sequentially?
- Are they following nav links, jumping around to find task-specific information?
Understanding how your users experience your documentation is understanding UX design – which can make or break your docs’ usability.
As our guest and UX designer Autumn Hood describes it: “You can’t have good technical communication without good UX design.”
In this episode, you’ll learn how to think like a UX designer so you can create an effective documentation experience for your users.
The Show Notes:
The Show Notes:
Creators and Guests
Host
Jacob Moses
Jacob Moses is the founder and original host of The Not-Boring Tech Writer podcast, which he launched in 2016 to celebrate tech writers and push back against the stereotype that technical writing is boring. He studied technical communication at the University of North Texas, and his first gig out of college was as a tech writer at Rainmaker Digital (formerly Copyblogger Media). Since then, he's carried the skills and values he cultivated as a tech writer into community development and real estate. Today, Jacob is owner of Care Block Development, a real estate development company that acquires, rehabs, and manages historic buildings in Denton, Texas. Pairing historic preservation with thoughtful improvements, Care Block honors the culture of the neighborhoods in which it works to create lovable places for the people it serves. He's also the owner of Sardinha, a premium tinned seafood pop-up pushing premium tins in Denton. If you need a tinfish plug in Denton, Jacob is your guy.
