Skill #6: Bridging the Gap Between Documentation and Support
Documentation and Support teams share a common goal: to give customers the information they need to get the greatest value from a product.
But despite a shared goal, consistent communication rarely follows.
The result: tech writers missing out on content-rich customer feedback, thus, as our guest Neal Kaplan phrases it, “creating documentation in a vacuum.”
In this episode, you’ll learn how to bridge the gap between Documentation and Support, including how to:
- build rapport with your Support team.
- use the relationship to create better documentation.
- measure the efficiency of your documentation.
The Show Notes:
