A peek behind the curtain: 2025 clips episode

In this episode, I share clips from my conversations with Liz Argall, Dennis Dawson, Sarah Walker, Ryan Macklin, Nick Graziade, Janine Chan, and Kate Pond. The clips include outtakes, sound check moments, and segments we cut for time from our 2025 interviews.

This episode is different from our usual format. Instead of a single guest interview, I'm sharing clips that we cut from this year's episodes or captured during our pre-recording sound checks. Most of these clips didn't make it into the final episodes due to time constraints, but they contain insights and moments I didn't want to lose entirely. The clips range from lighthearted sound check banter to substantive discussions that didn't fit the final edit.

Sarah Walker and I dig deeper into the concept of "beginner's mind" and how returning to documentation you haven't touched in a while can be both humbling and instructive. Ryan Macklin extends empathy advocacy to include ourselves and reminds us that understanding where frustrated customers are coming from doesn't mean we have to accept abusive behavior. Nick Graziade and I explore the limitations of hierarchy as the sole approach to information architecture and why metadata-driven organization can sometimes serve users better than deep folder structures. And Kate Pond and I briefly discuss weekly check-ins and the idea of gamifying daily reflection. There are also some fun moments from sound checks with Liz Argall and Dennis Dawson, plus a clip from Janine Chan's episode that I couldn't resist revisiting.

Consider this a peek behind the curtain at how the podcast comes together as well as a thank you to all of our 2025 guests for being so generous with their time and insights!

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In this episode:

Original Season 3 episodes featuring these guests:

Guest bios:

Liz Argall creates empowering documentation and processes; where you need it, when you need it.

She’s a technical writer, program manager, author, and trainer who delivers humanizing, data informed, accessible, and technically complex projects for a range of organizations, from Fortune 500 companies to a community development organization in Uganda.

In a past life, she was a professional artist talent scout and she’s still a professional member of SFWA (now called the Science Fiction and Fantasy Writers Association). She’s a graduate of Clarion Writers Workshop, has been critiqued by multiple New York Times best selling authors, and has critiqued the stories of multiple award winning authors, which is a long way of saying that she likes to give a good portfolio critique!

Like many baby-boomers, Dennis still hasn't decided what he wants to be when he grows up. He's a technical writer with 40 years' experience in technical communications providing documentation, training, and user support; a sketchnotes artist for Write the Docs; a 3-time Distinguished Toastmaster and Past District 57 Governor who's won District Champion titles in Humorous, Tall Tales, and Evaluation contests; a volunteer Santa Claus at San Jose Christmas in the Park; and a volunteer drawing teacher at local elementary schools.

Sarah's been writing and crafting stories since she was able to put pencil to a Peanuts 3x5 top-spiral memo pad and record her stories in her own scribbly alphabet. Since personal alphabets scribbled on tiny pieces of paper don't pay the rent, she embarked on her career as a professional writer and editor after graduating from St. Edward's University (Austin, TX) in 1998. As an industry editor with Hoover's for roughly seven years, she covered biotech, pharmaceuticals, health care systems, venture capital, investment firms, and other sectors as a member of the Finance and Health Care editorial team. She earned her Austinite bone fides by getting hired by and, 18 months later, laid off by Dell, where she served as a technical editor for the Global Technical Training and Curriculum Team for products and software for consumers as well as small and midsize businesses. Thanks to the Great Recession and other market forces and personal demands, she bounced around a bit from writing and editing features, self-help book summaries, U.S. Pharmacopeia monographs, and other technical-ish content.

She began her technical writing career in earnest at Libre Digital, where she spent much of the second decade of the 21st century documenting procedures for processing various magazine titles as well as a platform for book publishers to distribute their titles to digital marketplaces. After a two-year stint as the managing editor (and lone full-time, non-contract employee) of a local bimonthly magazine targeting affluent residents of "West Austin," at long last (in August 2020), Sarah landed a job that gave her the Technical Writer job title, and she's been writing about the Monetate platform ever since.

Sarah's second career as a yoga instructor (and briefly a Pilates mat instructor) began in 2005, after she completed her 250-hour instructor training with Yoga Yoga (now defunct, just like the college in Santa Fe, NM that she attended for the first two years of her undergrad studies). She taught part-time until 2012, when primary job demands and other responsibilities forced her to give it up.

Ryan splits his cerebral time between tech writing, UXing, coding, and game design. By day, Ryan writes and edits software and hardware requirements. Otherwise, he works on game or tooling projects, light woodworking, and land improvement projects on his homestead in southern Michigan. Warning: Ask him about UX in games, and he may talk your ear off.

Nick is a Senior Technical Writer, instructional designer, knowledge management expert, musician, and philosopher from Upstate New York's Capital District.

When not obsessing over the nuances of a web page's navigation sidebar, you can likely find him playing gigs as a professional bassist or practicing Japanese sword arts.

Janine is a technical writer based in Calgary, Canada. When she's not writing software documentation or shoehorning sociolinguistics into conversations, she's usually either outside, or hunkered down trying to make room in her lap for both a knitting project and her cat. (She recognizes that "not-boring" is a relative term.) You can find her on LinkedIn and the Write the Docs Slack, where her inboxes are always open for more tech writing chats! She promises she won't write in third person like she is now.

Kate Pond is a Seattle-based software engineer, technical storyteller, and former park ranger. With a background in both environmental education and backend engineering, she brings a systems-thinking approach to everything from documentation to distributed systems.

Through her studio, The Pond’s Edge, Kate is building climate-tech and AI-powered tools that support sustainability and reduce waste—most recently focusing on circular economy solutions rooted in local community needs.

Kate is passionate about making complex ideas accessible and mentoring others to grow as thoughtful technologists. She’s spoken at GopherCon, REdeploy, and SeaGL, and actively contributes to the PNW tech and climate communities through events like CascadiaJS and PNW Climate Week.


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Creators and Guests

Kate Mueller
Host
Kate Mueller
Kate is a documentarian and knowledge base coach based in Midcoast Maine. When she's not writing software documentation or advising on knowledge management best practices, she's out hiking and foraging with her dog. Connect with her on LinkedIn, Bluesky, or Write the Docs Slack.
Chad Timblin
Producer
Chad Timblin
Chad is the Head of Operations for The Not-Boring Tech Writer. He’s also the Executive Assistant to the CEO & Friend of Felines at KnowledgeOwl, the knowledge base software company that sponsors The Not-Boring Tech Writer. Some things that bring him joy are 😼 cats, 🎶 music, 🍄 Nintendo, 📺 Hayao Miyazaki’s films, 🍃 Walt Whitman’s poetry, 🌊 Big Sur, and ☕️ coffee. Connect with him on LinkedIn or Bluesky.
Dennis Dawson
Guest
Dennis Dawson
Like many baby-boomers, Dennis still hasn't decided what he wants to be when he grows up. He's a technical writer with 40 years' experience in technical communications providing documentation, training, and user support; a sketchnotes artist for Write the Docs; a 3-time Distinguished Toastmaster and Past District 57 Governor who's won District Champion titles in Humorous, Tall Tales, and Evaluation contests; a volunteer Santa Claus at San Jose Christmas in the Park; and a volunteer drawing teacher at local elementary schools.
Janine Chan
Guest
Janine Chan
Janine is a technical writer based in Calgary, Canada. When she's not writing software documentation or shoehorning sociolinguistics into conversations, she's usually either outside or hunkered down trying to make room in her lap for both a knitting project and her cat. (She recognizes that "not-boring" is a relative term.) You can find her on LinkedIn and the Write the Docs Slack, where her inboxes are always open for more tech writing chats! She promises she won't write in third person like she is now.
Kate Pond
Guest
Kate Pond
Kate Pond is a Seattle-based software engineer, technical storyteller, and former park ranger. With a background in both environmental education and backend engineering, she brings a systems-thinking approach to everything from documentation to distributed systems. Through her studio, The Pond’s Edge, Kate is building climate-tech and AI-powered tools that support sustainability and reduce waste—most recently focusing on circular economy solutions rooted in local community needs. Kate is passionate about making complex ideas accessible and mentoring others to grow as thoughtful technologists. She’s spoken at GopherCon, REdeploy, and SeaGL, and actively contributes to the PNW tech and climate communities through events like CascadiaJS and PNW Climate Week.
Liz Argall
Guest
Liz Argall
Liz Argall creates empowering documentation and processes; where you need it, when you need it. She’s a technical writer, program manager, author, and trainer who delivers humanizing, data informed, accessible, and technically complex projects for a range of organizations, from Fortune 500 companies to a community development organization in Uganda. In a past life, she was a professional artist talent scout and she’s still a professional member of SFWA (now called the Science Fiction and Fantasy Writers Association). She’s a graduate of Clarion Writers Workshop, has been critiqued by multiple New York Times best selling authors, and has critiqued the stories of multiple award winning authors, which is a long way of saying that she likes to give a good portfolio critique!
Nick Graziade
Guest
Nick Graziade
Nick is a Senior Technical Writer, instructional designer, knowledge management expert, musician, and philosopher from Upstate New York's Capital District. When not obsessing over the nuances of a web page's navigation sidebar, you can likely find him playing gigs as a professional bassist or practicing Japanese sword arts.
Ryan Macklin
Guest
Ryan Macklin
Ryan splits his cerebral time between tech writing, UXing, coding, and game design. By day, Ryan writes and edits software and hardware requirements. Otherwise, he works on game or tooling projects, light woodworking, and land improvement projects on his homestead in southern Michigan. Warning: Ask him about UX in games, and he may talk your ear off.
Sarah Walker
Guest
Sarah Walker
Sarah's been writing and crafting stories since she was able to put pencil to a Peanuts 3x5 top-spiral memo pad and record her stories in her own scribbly alphabet. Since personal alphabets scribbled on tiny pieces of paper don't pay the rent, she embarked on her career as a professional writer and editor after graduating from St. Edward's University (Austin, TX) in 1998. As an industry editor with Hoover's for roughly seven years, she covered biotech, pharmaceuticals, health care systems, venture capital, investment firms, and other sectors as a member of the Finance and Health Care editorial team. She earned her Austinite bone fides by getting hired by and, 18 months later, laid off by Dell, where she served as a technical editor for the Global Technical Training and Curriculum Team for products and software for consumers as well as small and midsize businesses. Thanks to the Great Recession and other market forces and personal demands, she bounced around a bit from writing and editing features, self-help book summaries, U.S. Pharmacopeia monographs, and other technical-ish content. She began her technical writing career in earnest at Libre Digital, where she spent much of the second decade of the 21st century documenting procedures for processing various magazine titles as well as a platform for book publishers to distribute their titles to digital marketplaces. After a two-year stint as the managing editor (and lone full-time, non-contract employee) of a local bimonthly magazine targeting affluent residents of "West Austin," at long last (in August 2020), Sarah landed a job that gave her the Technical Writer job title, and she's been writing about the Monetate platform ever since. Sarah's second career as a yoga instructor (and briefly a Pilates mat instructor) began in 2005, after she completed her 250-hour instructor training with Yoga Yoga (now defunct, just like the college in Santa Fe, NM that she attended for the first two years of her undergrad studies). She taught part-time until 2012, when primary job demands and other responsibilities forced her to give it up.
A peek behind the curtain: 2025 clips episode
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