Kate sounds off on curiosity and management
In this solo episode, I share my latest progress on content updates and reflect on my takeaways from Sharon Burton’s interview (S3:E48). I share some thoughts on the importance of curiosity in our industry and the ways that AI usage can feel like managing others (and why I’m bad at that).
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This month I got another dozen or so article editor pages updated. My article editor punchdown list is now somewhere between 50-60 articles remaining. More importantly, I finally finished the Microsoft Teams app docs and the App Store submission for that app, including recording a short explainer video. The Wisdom Wednesday sessions I’ve been leading have prompted a lot of docs work, too. My session on optimizing search had me digging deep into the ways that our search combines keyword and semantic search, which our current documentation didn’t at all address. I did a first pass at updating those docs based on my research, but they likely still need more work. I’m also making updates to our documentation on different login and authentication options as I prep for that session.
I also reflect on my interview with Sharon Burton and the book she edited, Women in Technical Communication. I need to learn more about our own history, as my technical writing knowledge is very heavily skewed toward the last decade. Sharon’s passion for capturing and sharing women’s stories in our field is palpable, and she’s really embracing that role. I especially appreciated her focus on how curiosity isn’t teachable but is so essential to being successful as a tech writer. While I may have uncertainty about my own place in the field, I have no uncertainty about my own curiosity.
In the episode, Sharon and I spent quite some time discussing the ways she used AI to vibe code some automation scripts in Google Drive to make managing contributions from over 60 writers more manageable, and how this helped her manage some very tedious, unenjoyable tasks so she could focus on the pieces she enjoyed more. This mirrors my own preference for using AI in my work: automating things I don’t like or that are tedious. But a lot of the folks I know using it heavily are basically turning into AI managers, and I spend some time musing on that and the fact that I hate being a manager. Perhaps this explains much of my resistance to using AI; who knows?
In this episode:
- [00:00:58]: My progress update on article editor docs and Microsoft Teams app docs
- [00:04:42]: Reflecting on Sharon’s episode: I need to read more of the writers she shared
- [00:05:32]: Reflecting on Sharon’s episode: Her passion and belief in capturing and sharing these stories
- [00:06:32]: Reflecting on Sharon’s experience and perspective on curiosity
- [00:08:28]: My reflections on using AI as a form of managing others and my own preference for doing work myself
- [00:11:36]: Why I don’t want to be a manager, of people or of AI
- [00:15:07]: Sharon’s perspective on how much our field changes, and why the basics won’t
- [00:16:55]: This month’s goal: feeding webinar work back into the docs
Resources discussed in this episode:
- KnowledgeOwl Support Teams notification feature overview documentation
- “Women in Technical Communication” edited by Sharon Burton
- Related TNBTW episode: S3:E48: Telling the stories of women in technical communication with Sharon Burton
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Creators and Guests
Host
Kate Mueller
Kate is a documentarian and knowledge base coach based in Midcoast Maine. When she's not writing software documentation or advising on knowledge management best practices, she's out hiking and foraging with her dog. Connect with her on LinkedIn, Bluesky, or Write the Docs Slack.
Producer
Chad Timblin
Chad is the Head of Podcast Operations / Co-Producer for The Not-Boring Tech Writer. He’s also the Executive Assistant to the CEO & Friend of Felines at KnowledgeOwl, the knowledge base software company that sponsors The Not-Boring Tech Writer. Some things that bring him joy are 😼 cats, 🎶 music, 🍄 Nintendo, 📺 Hayao Miyazaki’s films, 🍃 Walt Whitman’s poetry, 🌊 Big Sur, and ☕️ coffee.
