All Episodes
Displaying 81 - 90 of 90 in total
Skill #10: Implementing Single-Source Authoring
Paul Stoecklein knows documentation: As Documentation Manager at MadCap – the industry leader in documentation software – and longtime technical writer, Paul understan...
Skill #9: Creating a Human Connection in Your Documentation
We’ve all read (and perhaps written) a boring document: the robot-like language, the walls of text. And we’re all familiar with the result: a disengaged reader who’s l...
Skill #8: Acquiring the Three Types of Knowledge Tech Writers Need to Succeed
Knowledge – as technical writers, it’s one of our greatest assets. However, amid the information overload technical writers often face, it’s also one of the most diffi...
Skill #7: Preparing for the Future of Tech Comm
As the tech comm industry develops, technical writers must embrace a sobering truth: As Dr. Stan Dicks writes in Digital Literacy for Technical Communication, “Technic...
Skill #6: Bridging the Gap Between Documentation and Support
Documentation and Support teams share a common goal: to give customers the information they need to get the greatest value from a product. But despite a shared goal, c...
Skill #5: Getting Involved in a Community
We’ve all experienced the joy of community: colleagues mentor you; friends encourage you; strangers point you towards their favorite pizza shop downtown. For that mome...
Skill #4: Understanding UX Design
Where should user experience (UX) design fit in the technical writer’s toolbox? Well, think about how your users experience your documentation: Are they following a wo...
Skill #3: Creating Just-in-Time Documentation
Face it: sometimes, documenting software can be tricky. Not because we don’t understand the software – we get that. Nor because we can’t articulate it in layman’s term...
Skill #2: Transitioning from Tech Writing to Marketing
What’s the ultimate stereotype of technical writers? Easy: that once you begin your career as a technical writer, you’re caught in a documentation vortex. And worse – ...
Skill #1: Applying Empathy to Your Audience Analysis
Once you’ve found your end-user, think about how you find his or her truest needs for the product or service. For many technical writers, it looks something like this:...